How can we help?
Find answers to common questions, read our documentation, or get in touch with our team.
Email Support
Reach out to our team directly. We typically reply within 24 hours.
Community Discord
Join our active community to discuss features and get quick help.
Documentation
Read our detailed guides on how to use the Cloudara platform.
Frequently Asked Questions
How do I upgrade my storage plan?
You can upgrade your plan at any time from the Cloudara Console. Go to Settings > Billing, and select the plan that best fits your needs. Changes take effect immediately.
What happens if I exceed my storage limit?
If you exceed your storage limit, you won't be able to upload new files until you free up space or upgrade your plan. Your existing files remain safe and accessible.
Is my data secure and encrypted?
Yes. All data is encrypted in transit and at rest using industry-standard AES-256 encryption. We also support two-factor authentication (2FA) for your account.
Do you offer refunds for paid plans?
We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied, simply contact our support team within 14 days of your purchase.